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Frequently Asked Questions

Why choose us?

These are some of the things that set us apart from the rest:
 

  • FREE UK DELIVERY

  • Our products are hand built in the UK​

  • We offer up to 20 years warranty!

  • We have a dedicated showroom

  • We have an experienced in-house assembly team

  • Over 225 products in our range

  • Our team are on hand to help you with whatever problem you may have


We also offer a 14 day returns policy.

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How do I cancel my order?

We are sorry to hear you wish to cancel your order! You can submit your request via email using your order/invoice number and one of our team will get back to you as quickly as we can to confirm.

How do I return something?

If you are not 100% happy with your new purchase, You can return it to us within 14 days of delivery. We do ask that the product is as it was when it was delivered to you, and packaged in any packaging that it arrived.

 

We will require you to send a photograph so we can confirm everything is correct before we send our driver to collect the item. You will also be required to pay a collection fee, this fee is 70p per Kilo. This amount will be deducted from your refund upon return of the item.

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A refund will be made via the same method of payment, Within 14 days of receiving the item at our warehouse.​

I have cancelled my order but not received my refund, What do I do?

Don't fear! Once you have cancelled your order, or your order has been collected a refund will be issued back to you. This can take up to 14 days to show in your account.

Can I return my product after I have assembled it?

We only accept returns that are dismantled and packed as they were on delivery. Please refer to our terms and conditions. The item must not be modified in any way.

For any questions regarding our range or if you would like to speak to our customer care team you can reach us on:

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01403 458553

info@gardenroomsforsale.co.uk

GARDEN ROOMS FOR SALE LTD (company number 15295973) is a VAT registered company and all prices shown are inclusive of VAT.

Our VAT number is 453885456.

Terms and Conditions:
Garden Rooms For Sale Ltd are retailers of ready to assemble garden rooms and accessories. By purchasing one of our products you (the purchaser) understand that there may be physical input required from yourself (or instructed individuals) to prepare the items and construct them into their intended purposes. Assembly is available and is on a case by case basis. If assembly has been opted for it will be depicted on your order form and/or invoice.

Website Privacy Policy
Garden Rooms For Sale Ltd is a company registered in England and Wales with registered number 15295973. Our address is Garden Rooms For Sale Ltd, Jolesfield, Partridge Gree, Horsham, West Sussex, RH13 8JT. This page is designed to provide you with information about how we use the information that you provide to us during any communication (for example telephone) and via website or mobile app. We may change our privacy policy from time to time. This policy was last updated on 13 April 2018 and is version 1.0.
Here at gardenroomsforsale.co.uk, we only collect, keep, use or share your information for genuine business purposes, when you've approved us to do so, or when we're obliged to legally. There are a few different reasons why we retain your personal details.

  1. To process any order that you place on our website and arrange for its delivery

2. To maintain any registered accounts you have with us
3. To make our website and our app accessible to you with informative content tailored to your needs including serving you with any pop up messages and voucher codes.
4. If you have purchased a product from us we may contact you from time to time, by SMS, e-mail or telephone regarding our latest promotional offers, products and services that we think you may be interested in.
5. To get in touch regarding customer satisfaction surveys and market research.
6. We also use personal details to contact you regarding our services and products and if we need to verify your identity.
7. For research, analysis, testing, monitoring, risk management and administration purposes.
8. For crime or fraud prevention purposes.

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